PROCESS IS IN OUR DNA. FROM DAY 1, THAT'S WHAT WE'VE DONE.
As a process transformation company, GLB rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics.
We have been helping customers, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences.
GLB’s process transformation services innovate at the intersection of business and technology to transform processes that realize our client’s vision. We are experts in accelerating performance and achieving high-impact outcomes through winning execution strategies across the entire business and customer lifecycle.
1. ITERATE DESIGN
We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.
- Design Research
- Design Strategy
- Digital Design
- Creative Services
2. VALIDATE DEVELOP
We untangle complexity and connect dots. This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.
- Project Management
- Technology Strategy
3. OPTIMIZE DELIVER
We deliver anywhere in the world or in the cloud. Our global operation model and thousands of employees in 19 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.
- Solution Implementation
- Customer Behavior Analytics
- Process Engineering & Improvement