Investment Update, Fourth Quarter 2018

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Cutting Your Restaurant’s Operations Costs

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Weighing Cybersecurity Risk Factors in Life & Healthcare

We don’t have to go very far back in time for a good example of one of these attacks on a healthcare or pharma organization. On June 27, 2017, Merck, one of the largest pharma companies in the world, and 2,000 other companies were hit with ransomware called Petya that infected employees’ computers across 65 […]

How to Leverage Customer Analytics in the Retail Industry

As the retail industry turns increasingly digital, customers are now more well-informed and connected than ever before. To take on this challenge, and drive significant customer engagement, retailers need to blur the lines between the offline and online retail experience. This calls for making data analytics—operational and customer—a key component of an organization’s growth strategy. […]

How Big Box Retailers Can Create a World-Class Experience in Retail

Not many businesses understand the adage that “good news travels fast and bad news travels faster.” In today’s digital and mobile era, any experience – good or bad – can travel globally in seconds.  For retail brands, the market is a high-stakes game of exceeding customers’ expectations. Brands that impress their customers boost retention rates […]

Overcoming Healthcare’s Challenges in Design Thinking

In a recent posting we discussed “journey mapping” as a tool for improving customer experiences in the healthcare sector. This week, we share thoughts on “design thinking,” an approach that is described as “a human-centered way of innovation that draws from the designer toolkit to integrate the needs of people, the possibilities of technology, and […]

3 Ways Financial Institutions Can Optimize Their Customer Experience

Design thinking is making positive waves across industries and is enabling companies to rethink and rebuild the way they do business. The same is true for banking and financial services companies, as today’s rapidly changing consumers are driving an evolution of business process and design. While design thinking alone can be a large task, there […]

Orkin Establishes Seventeen New International Franchises

Global Inc., a global services company (NYSE: GLO), announced today that the company, through its wholly-owned subsidiary, Orkin, expanded its presence in Mexico, South America, China and Southeast Asia with the addition of seventeen new franchises. The new franchises are located in Mexico, and will cover the states of Baja California, Baja California Sur and […]

Family Helping Family in The Wake of Hurricanes Harvey and Irma

“I know what it’s like to be in that situation. I was once homeless,” said Genevieve Davis, having seen news reports of Hurricane Harvey’s devastation.  A hurricane evacuee herself ten years ago, Davis felt compelled to help victims of Hurricanes Harvey and Irma. So, she rallied with her Global teammates in their Tucson, Arizona office […]

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